Carpet Cleaning Green Bay operates the website and provides carpet cleaning, upholstery cleaning, and related services to customers in Green Bay, WI, and the surrounding areas. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our Services. By using our Site, you agree to the practices described in this policy.

Information We Collect

1. Information you give us directly

When you request an estimate, book a service, contact us, or sign up for updates, we may collect:

• Name
• Phone number
• Email address
• Service address
• Property details (square footage, number of rooms, type of service needed)
• Any additional information you choose to share in a message or form field

2. Information collected automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or search terms used to find us
• Cookies and similar tracking technologies (see “Cookies” section below)

3. Information from third parties

We may receive information about you from third-party services we use to operate our business, such as scheduling software, payment processors, or review platforms (e.g., Google Reviews), where you’ve chosen to interact with us through those platforms.

How We Use Your Information

We use the information we collect to:

• Provide free estimates and schedule services
• Communicate with you about appointments, service details, and follow-ups
• Respond to inquiries and customer service requests
• Send appointment reminders or service updates (by phone, text, or email)
• Improve our Site, services, and customer experience
• Comply with legal obligations
• Send occasional promotional offers or seasonal reminders, if you’ve opted in

We do not sell your personal information to third parties.

How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — with third-party vendors who help us operate our business (e.g., scheduling software, payment processing, SMS/email providers), who are only permitted to use your information to perform services on our behalf
• Legal requirements — if required by law, subpoena, or legal process, or to protect the rights, property, or safety of our company, customers, or others
• Business transfers — in the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction

We do not share your information with third parties for their own marketing purposes without your consent.

Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to:

• Understand how visitors use our Site
• Remember your preferences
• Improve Site performance and user experience
• Support analytics tools (such as Google Analytics) and advertising tools, if used

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our Site function.

Text Message & Phone Communications

If you provide your phone number, we may contact you by phone or text message regarding appointment confirmations, reminders, or service updates. Message and data rates may apply. You can opt out of text communications at any time by replying “STOP” or contacting us directly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications at any time
• Opt out of text message communications by replying “STOP”

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our Site and Services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Third-Party Links

Our Site may contain links to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, visit our contact us page.